CondoSlate

Owner help

CondoSlate help and guides

Simple instructions for installing the app, recording payments, sending requests, and managing your account.

Ready to install CondoSlate?

Open the device-specific instructions for iPhone, iPad, or Android.

View installation instructions

Step by step

Quick guides

Install CondoSlate on your phoneAdd CondoSlate to an iPhone, iPad, or Android home screen.
  1. 1Open the CondoSlate installation page on the phone where you want the app.
  2. 2Follow the instructions shown for iPhone/iPad or Android.
  3. 3Confirm Add to Home Screen or Install app.
  4. 4Open the new CondoSlate icon and sign in with your portal email.
Upload proof of paymentTell the administration which charge you paid and attach the supporting file.
  1. 1Sign in and open Payments from the owner portal.
  2. 2Select the property, unit, and outstanding charge that you paid.
  3. 3Enter the amount paid, payment date, and bank reference when available.
  4. 4Attach a clear image or PDF of the payment receipt.
  5. 5Select Submit proof. It will appear as Awaiting verification until staff reviews it.
Check a payment or proof statusSee whether a submission is pending, verified, or needs attention.
  1. 1Open Payments in the owner portal.
  2. 2Scroll to your payment and proof history.
  3. 3Find the payment by unit, amount, or date.
  4. 4Review its status. If rejected, read the reason and submit a corrected proof.
Report a problem at your buildingCreate a maintenance request with the information staff needs.
  1. 1Sign in and open Maintenance.
  2. 2Start a new request and choose the relevant property and unit.
  3. 3Describe what happened, where it is located, and how urgent it is.
  4. 4Add clear photos when they help explain the problem.
  5. 5Submit the request and follow its updates from the Maintenance page.
Change your CondoSlate languageSwitch the portal and future bilingual communications between English and Spanish.
  1. 1Select the language control in the top navigation.
  2. 2Choose English or Español.
  3. 3CondoSlate saves the preference to your account for future visits and supported communications.
Reset your passwordRequest a secure reset link if you cannot sign in.
  1. 1Open the CondoSlate sign-in page.
  2. 2Select Forgot password.
  3. 3Enter the email address used for your portal account.
  4. 4Open the secure email link and choose a new password.

Learn by video

Video how-to library

This library will grow with short videos covering the portal’s most common tasks.

English-language video

How to install CondoSlate on your iPhone

Follow the complete process for adding CondoSlate to your iPhone Home Screen and opening it like an app.

English-language video

How to upload proof of payment

Watch the complete process for selecting a charge, recording the payment details, and submitting proof from the owner portal.

Coming soon

How to report a problem

Creating and following a building maintenance request.

Still need help?

Contact your condominium administration for help with your account or property.

Go to CondoSlate